“Hi. My name is Sonja and I’m a {Pitch Pefect} addict.”
*Aka-akward!*  But nowhere near as aka-AWKWARD as telling your clients and customers that you’re upping your prices.  Right?

So how do you make that awkward conversation easier?  Here are my top tips:
Value Your Business

Be very clear on how your business helps your customers. Keep a “kudos to me” folder where you store all your praises, testimonials, breakthrough moments, and read them all before you tackle the price-increase communication.

Invest in Yourself

Don’t be shy to up your prices in order to become better and more effective – from training, to new systems and equipment. By improving yourself and your business, you are saving your clients time and money.

Don’t Take It Personally

It’s not about you. If a customer rants that you are too expensive, know that they too have options – they can stay with you because of the value that you offer, or they can make way for new, paying, grateful clients.

Don’t Get Caught Up In Others’ Money Issues

From the clients that push their luck by late payments and haggling for discounts, to copying another organisation’s pricing model. You know your value, and you value your business.

SOP

Maybe this awkward conversation has highlighted a missing clause in your terms and conditions. Or ignited a creative script for future price increases. Use this opportunity to document what works, what to avoid, and make a procedure for the next increase.

Play Good Cop, Bad Cop

It’s difficult to be all things to all your clients. So consider delegating your procedure to someone else who is less emotionally invested in the response.

To help you remember the value of your business, click HERE to download your complimentary PROFIT FORMULA.

Get in touch for more assistance in this touchy area of running your business:
083 256-0378   |   This email address is being protected from spambots. You need JavaScript enabled to view it.

NEXT WEEK: Love Your Team - "aaah"